{"id":27347,"date":"2026-03-13T16:27:12","date_gmt":"2026-03-13T15:27:12","guid":{"rendered":"https:\/\/www.mycamelbak.ch\/?page_id=27347"},"modified":"2026-03-13T17:09:51","modified_gmt":"2026-03-13T16:09:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.mycamelbak.ch\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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FAQ<\/h2>\n
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Shipping Costs<\/svg><\/span><\/div>\n
Shipping costs are already included in your configured order. For accessories and spare parts, a base fee of CHF 9.90 applies.<\/div>\n <\/div>\n
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Delivery Times<\/svg><\/span><\/div>\n
Up to 49 bottles: Digital printing only, delivery time 3\u20135 working days.\r\nB2B (50 bottles or more): Screen printing, digital printing, or laser engraving. Delivery time approx. 3\u20134 weeks (longer in individual cases).<\/div>\n <\/div>\n
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Payment Methods<\/svg><\/span><\/div>\n
Purchase on account, credit card (Visa & Mastercard), PayPal, Twint, and PostFinance.<\/div>\n <\/div>\n
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Returns and Exchanges<\/svg><\/span><\/div>\n
Since the bottles are custom-made for you, exchanges are generally excluded. Please note that the representation in the images and the configurator may slightly differ from the final product. A return or replacement is only possible in the event of a manufacturing or material defect. In such cases, please contact us immediately.<\/div>\n <\/div>\n
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Which countries do you deliver to?<\/svg><\/span><\/div>\n
We deliver exclusively to Switzerland and Liechtenstein. All prices include VAT as well as shipping and packaging costs.<\/div>\n <\/div>\n
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What is B2B?<\/svg><\/span><\/div>\n
We offer B2B (short for Business to Business) for orders of 50 bottles or more. We will provide an individual quote, including our design service. Printing methods used include screen printing, digital printing, or laser engraving. Delivery time is approx. 3\u20134 weeks (longer in individual cases).\r\nFor B2B orders, we require your logo as a vectorized file (EPS or AI) and specific color details for your graphics if available (Pantone \/ CMYK). You can find our B2B offers under \"B2B<\/a>\". For further information, please contact our customer service at custom@intercycle.com<\/a>.<\/div>\n <\/div>\n
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Is the print durable?<\/svg><\/span><\/div>\n
Daily use may lead to normal wear and tear. Our prints are high-quality, long-lasting, and have been extensively tested.<\/div>\n <\/div>\n
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Are accessories and spare parts available for purchase?<\/svg><\/span><\/div>\n
We recommend purchasing accessories and spare parts through retail stores. Should you still be interested, please contact our customer service at custom@intercycle.com<\/a>. Shipping costs of CHF 9.90 per package apply.<\/div>\n <\/div>\n
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Can I order unprinted bottles?<\/svg><\/span><\/div>\n
We recommend purchasing unprinted products directly from retailers or our partners. Should you still be interested, please contact our customer service at custom@intercycle.com<\/a>.<\/div>\n <\/div>\n
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I need support with the design<\/svg><\/span><\/div>\n
We are happy to help, whether you're experiencing technical difficulties or need assistance designing your bottle. Get in touch with us at custom@intercycle.com<\/a>.<\/div>\n <\/div>\n <\/div>\n<\/div>\n\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-27347","page","type-page","status-publish","hentry"],"yoast_head":"\nCamelBak water bottles - Frequently asked questions<\/title>\n<meta name=\"description\" content=\"Here you can find all relevant information about our CamelBak water bottles. 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