{"id":27348,"date":"2026-03-13T13:58:23","date_gmt":"2026-03-13T12:58:23","guid":{"rendered":"https:\/\/www.mycamelbak.ch\/?page_id=27348"},"modified":"2026-03-13T17:10:37","modified_gmt":"2026-03-13T16:10:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.mycamelbak.ch\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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FAQ<\/h2>\n
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Frais denvoi<\/svg><\/span><\/div>\n
Les frais d'envoi sont d\u00e9j\u00e0 inclus dans ta commande configur\u00e9e. Pour les accessoires et les pi\u00e8ces de rechange, les frais de base s'\u00e9l\u00e8vent \u00e0 CHF 9.90.<\/div>\n <\/div>\n
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D\u00e9lais de livraison<\/svg><\/span><\/div>\n
Jusqu'\u00e0 49 gourdes : exclusivement impression num\u00e9rique, d\u00e9lai de livraison 3 \u00e0 5 jours ouvrables.\r\nB2B (d\u00e8s 50 gourdes) : s\u00e9rigraphie, impression num\u00e9rique ou gravure laser. D\u00e9lai de livraison env. 3 \u00e0 4 semaines (plus long dans certains cas particuliers).<\/div>\n <\/div>\n
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Moyens de paiement<\/svg><\/span><\/div>\n
Achat sur facture, carte de cr\u00e9dit (Visa & Mastercard), PayPal, Twint et PostFinance.<\/div>\n <\/div>\n
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Retours et \u00e9changes<\/svg><\/span><\/div>\n
Comme les gourdes sont produites individuellement pour toi, tout \u00e9change est en principe exclu. Note que l'affichage sur les images ainsi que dans le configurateur peut pr\u00e9senter de l\u00e9g\u00e8res diff\u00e9rences par rapport au produit final. Un retour ou un remplacement n'est possible qu'en cas de d\u00e9faut de production ou de mat\u00e9riau. Dans ce cas, contacte-nous imm\u00e9diatement.<\/div>\n <\/div>\n
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Dans quels pays livrez-vous ?<\/svg><\/span><\/div>\n
Nous livrons exclusivement en Suisse et au Liechtenstein. Tous les prix s'entendent TVA incluse, ainsi que frais d'envoi et d'emballage compris.<\/div>\n <\/div>\n
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Qu est-ce que le B2B ?<\/svg><\/span><\/div>\n
Nous proposons le B2B (abr\u00e9viation de Business to Business) \u00e0 partir de 50 gourdes. Nous \u00e9tablissons une offre individuelle incluant un service de cr\u00e9ation. Les proc\u00e9d\u00e9s d'impression utilis\u00e9s sont la s\u00e9rigraphie, l'impression num\u00e9rique ou la gravure laser. D\u00e9lai de livraison env. 3 \u00e0 4 semaines (plus long dans certains cas particuliers).\r\nPour les commandes B2B, nous avons besoin de votre logo sous forme de fichier vectoris\u00e9 (EPS ou AI) ainsi que des codes couleurs sp\u00e9cifiques de votre graphisme, si disponibles (Pantone \/ CMYK). Vous trouverez notre offre B2B sous la rubrique \u00ab B2B<\/a> \u00bb. Pour plus d'informations, veuillez contacter notre service client \u00e0 l'adresse custom@intercycle.com<\/a>.<\/div>\n <\/div>\n
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Limpression est-elle durable ?<\/svg><\/span><\/div>\n
L\u2019usage quotidien peut entra\u00eener une usure normale. Nos impressions sont de haute qualit\u00e9, durables et ont \u00e9t\u00e9 test\u00e9es de mani\u00e8re approfondie.<\/div>\n <\/div>\n
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Peut-on se procurer des accessoires et des pi\u00e8ces de rechange?<\/svg><\/span><\/div>\n
Nous recommandons de se procurer les accessoires et les pi\u00e8ces de rechange dans le commerce. Si tu es n\u00e9anmoins int\u00e9ress\u00e9(e), n'h\u00e9site pas \u00e0 contacter notre service client \u00e0 l'adresse custom@intercycle.com<\/a>. Des frais d'envoi de CHF 9.90 par colis s'appliquent.<\/div>\n <\/div>\n
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Peut-on commander des gourdes sans impression ?<\/svg><\/span><\/div>\n
Nous recommandons de se procurer les produits sans impression directement dans le commerce ou aupr\u00e8s de nos partenaires. Si tu es n\u00e9anmoins int\u00e9ress\u00e9(e), n'h\u00e9site pas \u00e0 contacter notre service client \u00e0 l'adresse custom@intercycle.com<\/a>.<\/div>\n <\/div>\n
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Jai besoin daide pour la cr\u00e9ation<\/svg><\/span><\/div>\n
Nous t'aiderons volontiers, que ce soit pour des probl\u00e8mes techniques ou pour le design de ta gourde. Contacte-nous \u00e0 l'adresse custom@intercycle.com.<\/div>\n <\/div>\n <\/div>\n<\/div>\n\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"yoast_head":"\nBouteilles d'eau CamelBak - Foire aux questions<\/title>\n<meta name=\"description\" content=\"Vous trouverez ici toutes les informations utiles sur nos bouteilles d'eau CamelBak. 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